Refund policy
Origin Return & Refund Policy
At Origin, we accept returns of eligible unopened supplements within 30 days of delivery. Please review the requirements below before requesting a return.
30-Day Return Window
To request a return, contact us at support@tryorigin.co within 30 calendar days after your order is delivered. Include your order number and the items you wish to return.
Once your return is approved, you must ship the eligible items to the return address we provide within 14 calendar days of receiving our return instructions. A timely return request will not become ineligible because of a delay in our response.
This policy applies to supplements purchased directly from Origin. For purchases made through another retailer, contact that retailer.
Return Eligibility
To qualify for a change-of-mind return:
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The bottle must be unopened and unused.
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Any original manufacturer seals or tamper-evident closures must remain intact.
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The product must be in its original packaging, with its labels attached, and must not have been damaged or altered after delivery.
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You must provide an order number or another valid proof of purchase.
Opening the outer shipping box does not affect eligibility, provided the product itself remains unopened and meets these requirements.
Opened bottles, partially used products, empty bottles, and products with broken or removed seals are not eligible for change-of-mind returns. Our 30-day return policy is not a product trial or a guarantee of individual results.
These restrictions do not limit your rights regarding defective, damaged, incorrect, or misdescribed products.
How to Return an Item
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Email support@tryorigin.co with your order number and return request.
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Wait for our return instructions and designated return address.
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Package the approved items securely and include your order number.
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Ship the package within the timeframe above and retain your proof of shipment.
Please contact us before sending a return. The address on your original shipping package may not be our returns facility. Returns sent without identifying information or to an incorrect address may delay processing.
Return Shipping Costs
Customers are responsible for return shipping costs for change-of-mind returns. These costs are not reimbursed.
We recommend using a tracked shipping service and retaining your shipping receipt so the return can be located if it is delayed or lost.
Original delivery charges are non-refundable for change-of-mind returns, except where applicable law requires otherwise. If your order included free shipping, we will not deduct an uncharged outbound shipping fee from your refund.
We do not charge a restocking fee.
Refund Processing
Once we receive your return, we will inspect it and notify you whether it meets this policy’s requirements. If a return is declined, we will explain why.
For eligible returns, we will issue a refund to the original payment method within 10 business days of receiving the returned items, or sooner where required by law. Your payment provider may take additional time to display the credit.
Refunds cover the amount actually paid for the returned products, plus applicable refundable taxes. Discounts are taken into account. For a partial return of a multi-bottle order, the refund will reflect the discounted amount attributable to the eligible bottles returned.
If you have not received your refund within 10 business days after our refund confirmation, contact support@tryorigin.co.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, with a compromised seal, or containing the wrong product, contact support@tryorigin.co as soon as reasonably possible. Include your order number, a description of the issue, and photographs if available.
Do not consume a product that appears damaged or tampered with.
We will review the issue and arrange an appropriate remedy, such as a replacement or refund, in accordance with applicable law. If we require a return because the product was damaged, defective, or incorrectly supplied, Origin will cover the reasonable return shipping cost.
The unopened-bottle requirement and change-of-mind return deadline do not restrict any mandatory consumer rights that apply to these issues.
Exchanges and Cancellations
We do not offer direct exchanges for change-of-mind purchases. You may return eligible items under this policy and place a separate order.
To request cancellation before shipment, contact us as soon as possible. We will attempt to stop fulfillment, but cannot guarantee cancellation once processing has begun. This does not affect any cancellation rights provided by law.
Your Consumer Rights
This policy provides a voluntary change-of-mind return option in addition to your rights under applicable consumer protection laws.
Nothing in this policy excludes or limits rights or remedies that cannot legally be excluded or limited, including any applicable rights relating to defective or misdescribed goods, non-delivery, cancellation, or refunds. Where mandatory law provides greater protection, that law applies.
Policy Changes
The return policy and any additional return promises applicable when you placed your order will govern that purchase. Later policy changes will not reduce your rights for an existing order.
Contact
For return requests or questions, contact:
Origin Supplements
Email: support@tryorigin.co