Shipping Policy

Last updated: October 4, 2026

Thank you for shopping with Origin. This Shipping Policy explains how we handle order processing, shipping, and delivery.

Shipping Destinations

We ship to eligible destinations available at checkout. Shipping availability may vary depending on your location, product restrictions, and carrier coverage. If your destination is unavailable at checkout, please contact support@tryorigin.co for assistance.

Order Processing

Orders are processed after payment has been successfully received. Any processing estimates, preorder dates, or backorder notices will be provided before purchase.

Processing and delivery may take longer during holidays, promotional periods, or periods of high order volume. If we cannot ship your order within the timeframe stated when you purchased, we will notify you, provide an updated estimate, and offer cancellation and a refund where required by applicable law. We will obtain your consent to extended delays when required.

Shipping Rates

Available shipping methods and applicable shipping charges are displayed at checkout before you complete your purchase.

Any free shipping offer is subject to the eligibility requirements stated with that offer.

Delivery Estimates

Estimated delivery times depend on your destination and selected shipping method. Unless expressly stated otherwise, transit estimates begin when your order is dispatched and do not include order processing time.

Delivery estimates are not guaranteed unless we explicitly identify a service as guaranteed. Customs processing, severe weather, carrier disruptions, holidays, and other circumstances may affect delivery. These estimates do not limit your rights under applicable consumer protection laws.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation to the email address provided at checkout. Tracking information will be included when available.

Tracking updates may not appear immediately and may pause while a shipment moves between carriers or passes through customs.

International Orders and Customs

International shipments may be subject to import duties, taxes, customs charges, or carrier handling fees. Unless expressly included in your checkout total or stated otherwise, these charges are the recipient’s responsibility.

Customs authorities may inspect shipments or request additional information, which can affect delivery times. Product availability and import requirements vary by destination.

If customs delays, refuses, or returns your shipment, contact us so we can review the circumstances and explain the available options. Any refund or additional charge will be handled in accordance with applicable law.

Shipping Addresses and Order Changes

Please ensure your shipping address is complete and accurate, including any apartment, suite, or unit number.

If you notice an error, contact support@tryorigin.co as soon as possible with your order number and the correct information. We will attempt to accommodate changes, but changes or cancellations may not be possible once an order has entered fulfillment or been dispatched. This does not affect any statutory cancellation rights.

If an incorrect or incomplete address supplied by you causes a shipment to be returned, reasonable additional shipping charges may apply to resend the order, where permitted by law. We will confirm any charges before arranging reshipment.

Delayed, Missing, or Undelivered Packages

If your order is significantly delayed or appears to be missing, contact support@tryorigin.co with your order number.

If tracking shows delivery but you have not received your package, please check your delivery location, household members, building reception, and any designated safe place. Contact us if you still cannot locate it.

We will work with you and the carrier to investigate and provide an appropriate resolution, including a replacement or refund where required by applicable law.

Damaged or Incorrect Orders

Please inspect your order upon arrival. If an item is damaged, incorrect, or missing, contact support@tryorigin.co as soon as reasonably possible.

Include your order number, a description of the issue, and photographs of the product and packaging where possible. Please retain the packaging while we investigate. We will arrange an appropriate resolution in accordance with your applicable rights.

Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, or returned to us, please contact us to discuss the available options.

Where permitted by law, reasonable shipping, return, or reshipment costs resulting from a customer’s refusal or failure to collect a shipment may apply. Any applicable charges will be explained before a resolution is agreed upon. This does not apply where the issue results from our error or where charging these costs would conflict with your statutory rights.

Returns

Returns and refunds are subject to our Refund Policy and applicable consumer protection laws. Please contact us for return instructions before sending any products back.

Your Consumer Rights

Nothing in this Shipping Policy excludes or limits any rights or remedies you have under applicable law. If this policy conflicts with mandatory consumer protections, those protections will apply.

Contact Us

For shipping questions or assistance with an order, contact:

Origin Supplements
Email: support@tryorigin.co
Business address: 6971 Summer Heights Dr, Mississauga, ON L5N 7E9, Canada

Please obtain return instructions before sending products to our business address.